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Allstar Uhlmann UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Allstar Uhlmann UK
98/2 Eastfield Drive. Eastfield Industrial Estate. Penicuik. Midlothian. EH26 8HJ
Phone: 0330 123 4452 9:00-17:00 G.M.T.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Remember delivery to the USA is FREE.
We accept payment by Visa and Mastercard credit cards. Please may we ask customers ordering from the USA to ensure they order from this shop site, www.allstarfencing.us. For your convenience the site is priced in US$, delivery FREE. For all purchases from outside the USA please order on www.allstar-fencing.co.uk.
Please note your card will be charged at the time you place your order.
After you place your order with us you will receive an email which contains a detailed acknowledgement of the goods you have ordered. This does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us when we send you a receipt for the goods.
We are always reviewing our special offers to bring you the best deals possible. If you are a club or association that enjoys an agreed discount, we will always give you whichever works out to be the lowest price (either the special offer or the agreed discount)
Orders will normally be shipped within two days of receipt. Where an item is out of stock there may be a delay in shipping. Once we have the details of your order we will advise you of the delivery schedule by e-mail. Orders are normally sent insured by courier. Small items are sent by Royal Mail. All orders are shipped from our warehouse in the UK. Please note we can only ship to permanent residential and business addresses.
If a parcel arrives damaged or has been opened please inspect the contents are complete and undamaged prior to signing for it. Allstar Uhlmann UK cannot accept responsibility for missing items once signed for. You must notify us in writing within 48 hours of receipt any discrepancies against items ordered.
If your item is not in stock, we will back order for you. On occasion we may offer you an alternative item and notify you of any cost implications. You will always be emailed with the option to cancel your order if you would rather not wait or the alternative offered is not acceptable.
EC area customers will be charged vat at the current UK rate. PRICES QUOTED ON THE UK SHOP SITE INCLUDE UK VAT. Customers shopping from without the EC area using the UK shop site will NOT be charged UK vat. Customers are responsible for all import/local tax charges that may be levied by authorities. We therefore must stress that IF charged import duty/tax it is the purchasers responsibility to cover any charges levied.
At the start of our checkout process all communication between your computer and our website becomes encrypted using a SSL 1,024bit security certificate. Your payment card details are handled directly by our payment service provider, Sagepay. Our staff have no direct access to your full card number.
For your security we operate the Verified by Visa and Mastercard Securecode schemes. If your card issuing bank is part of this scheme, to enhance your security, you may requested to enter your Verified by Visa and Mastercard Securecode as part of the checkout process.
For further information see –
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee if returned unused. Unfortunately we cannot guarantee blades due to the nature of the sport of fencing.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0330 123 4452 between 09:00 and 17:00 G.M.T. or write to us at Allstar Uhlmann UK The Warehouse, 98/2 Eastfield Drive, Eastfield Industrial Estate. Penicuik, Midlothian.EH26 8HJ United Kingdom.
Allstar Uhlmann UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by adjusting your browser settings. If you turn off cookies, you will be unable to place orders and may experience difficulties with other areas of the site.
All goods may be returned for a full refund within 30 days of purchase provided that the goods are unused and in good condition in the original packaging with a copy of the original receipt annotated with your instructions wishing to return the goods. If you wish to exchange any item ordered incorrectly then exchanges can be made but shipping charges will be applied. In the case of exchanges please write you card number and expiery date, Mastercard or Visa, on a copy of the receipt enclosed with the items to be exchanged. Goods should be returned to the address shown at the top of this page/receipt sent with the shipment. We can only refund/exchange against items we receive back and cannot be held responsible for items lost in transit. Therefore please insure your return shipment. All items will be inspected prior to refunding/exchanging.
We only accept orders for; special order items, made to measure, outsized and customised items on the basis that once processed for production they cannot be cancelled or returned for refund/exchange UNDER ANY CIRCUMSTANCES.
Your credit card will be charged at time of ordering.